Skills of verbal and non-verbal communication in police procedures

 

Location: Europark Maribor

Time: 14:00 - 21:00

 

Visitors will be invited to test their communication skills. They will have an opportunity to strengthen verbal and non-verbal communication skills (both set of skills are highly important in police procedures).

How to be convincing in communication

We can achieve convincibility of our opinions to others by providing proper argumentation and communicating it by using "their" words or via "their" way of thinking. We are not talking about "hypocrisy"; we are talking about tactics. With effective adaptation, one becomes more understandable to others, and more importantly, more "buyable".

People have a different reference frames - we behave out of different motivations. We will perform a specific task:
- just to please others;
- in order to do everything in accordance with the rules;
- because we want to be perceived as "awesome" by others.
 

If we want to be convincing and communicative, each of these three groups should be addressed in a different way.

Why we get on each other’s nerves?

The answer is in personal beliefs or working styles that have been imparted by parents and other adults during the upbringing. By conditioning they imparted the perception/beliefs that they will "like/love" us, only if we meet certain conditions: if we work hard, if we are perfect, if we know how to do a task quickly ...

These beliefs are useful for an individual, since individuals bring more effectiveness to their work because of them. Problematic are excessively expressed beliefs that in a stressful situation get a forcing characteristic. Then we become "difficult" to ourselves and for those around us. The problematic axiom of excessively expressed beliefs is that we can never completely satisfy them (we can always be faster, more precise, more friendly; we can always try harder and give the impression of indifference).

With personal beliefs, we were not imparted only how we act, but also what emotions are appropriate. For example: when making a mistake, it would be appropriate to feel shame or a sense of guilt. However, an individual with an exaggerated belief “be strong" experiences and expresses anger – and therefore inadequate behavior is reflected in offendedness and aggression.

PROGRAM

14:00 HOW TO BE CONVINCING IN COMMUNICATION?

15:00 WHY WE GET ON EACH OTHER’S NERVES?

16:00 HOW TO BE CONVINCING IN COMMUNICATION?

17:00 WHY WE GET ON EACH OTHER’S NERVES?

18:00 HOW TO BE CONVINCING IN COMMUNICATION?

19:00 WHY WE GET ON EACH OTHER’S NERVES?

20:00 HOW TO BE CONVINCING IN COMMUNICATION?

Coordinator: assist. prof. Danijela Frangež, PhD

Participants: assist. prof. Maja Modic, PhD, Simon Turk, PhD, assist. Boštjan Slak.